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Frequently Asked Questions

Find answers to common questions about our Weekly Spa Memberships plans, including benefits, Spa Account use, membership options, upgrades, and exclusive member privileges.
What are the benefits of a Weekly Spa Membership Plan?
• Exclusive member perks, including complimentary treats and member-only offers
• VIP discount on skincare and spa products
• Invitations to special VIP events
• Weekly payments accumulate in your personal Spa Account
• Enjoy regular treatments with manageable weekly contributions
• Make self-care a consistent part of your lifestyle
How can I use my Spa Account?
• Your Spa Account can be used throughout your membership term
• Your balance is automatically assigned to payment at checkout
Is there a minimum membership commitment?
• Spa Memberships begin with a 12-month commitment, designed to support consistent wellbeing and regular spa visits
• After the initial term, your membership continues automatically, giving you uninterrupted access to your member privileges
• You’re welcome to update or cancel your membership anytime after the initial 12 months
Can I upgrade my membership?
• Yes, you can upgrade your membership at any time to access additional benefits
Do members receive better value than non-members?
• Members enjoy exclusive offers and privileges not available to non-members
• Regular spa visits become more rewarding with member-only benefits

Still have questions?

Can’t find the answer you’re looking for? Please chat to one of our friendly spa team members.