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SPA ETIQUETTE

Arrival

If you are new to SkinSpirit Day Spa, you will be required to complete a client information form, prior to your treatment to assist us in providing you with a personalised service. We encourage you to arrive 10 minutes prior to your treatment to allow time to complete the form & enjoy our relaxation lounge.

Late Arrival

In order for us to complete our treatments on time, please arrive 5-10 minutes prior to your appointment. Arriving late will simply shorten the length of your treatment. Please arrive on time to ensure you enjoy the benefits of the full treatment.

Cancellation Policy

As we reserve your appointment time exclusively for you, we kindly request 24 hours notice if you need to cancel or reschedule your appointment. If you do not show to your appointment, a 50% cancellation fee will be incurred. If using a Gift Voucher for your booking and you do not show to your appointment, the 50% cancellation fee will be deducted from the value of your voucher. We thank you in advance for your co-operation.

Day Spa Environment

Our beautiful day spa has been designed as a space where you can relax and unwind. So please ensure your mobile phones are turned off or on silent mode. We also ask you to enjoy our relaxation lounge in a quiet manner in respect for others. This lounge is where you will also enjoy a herbal tea of your choice after your treatment.